![]() ![]() Ask your employees to show gratitude in return.Ĭustomer service training can also include upselling and meaningful marketing. ![]() ![]() Remember, each sale represents a vote of confidence in your business. You have opportunities to build relationships, which is something online merchants can’t easily do with their mostly anonymous customers.īetter customer service training is essential for fostering those relationships. Invest in employee trainingĪnother advantage you have over online retailers is interacting face to face with customers. Advertise your promotions with engaging signage on your checkout counter or on TV screens behind you. This cost savings allows you the flexibility to run deals and promotions that make your prices competitive with those of eCommerce merchants in the same space. It’s hard to beat online prices, but as a brick-and-mortar retailer, you have one advantage: You don’t have to worry about shipping costs. Additionally, consider installing plexiglass to minimize contact between cashiers and customers, and place hand sanitizer on or near the counter so shoppers can easily disinfect their hands. If you don’t already offer contactless payments, this one change could help make a huge difference. With the right POS terminal, customers only need to wave their card or mobile device across the reader – without having to sign any receipts or touch any keypads. While you can’t eliminate contact completely at your brick-and-mortar location, you can help minimize unnecessary touching by offering contactless payment options. Shopping from home enables customers to purchase the items they need or want without having to share space in an aisle, maintain six feet of distance in line, or touch the POS card reader. Prioritize safetyĬOVID-19 turned practically everyone into armchair epidemiologists, with many consumers understandably wary about transmissible illnesses. Below are 10 retail checkout counter ideas to help improve the in-store customer experience. Apps and integrations Extend your Clover system to do even more with best-in-class appsįortunately, there are strategies you can adopt to help make shopping in your physical store every bit as appealing as shopping from the comfort of one’s couch.Apps and Integrations Extend your Clover system to do even more with best-in-class apps.Clover Capital Turn future credit card sales into working capital with flexible financing.Gift cards Drive sales, create loyalty, get new customers with digital and physical gift cards.Customer loyalty Create loyalty programs to help keep customers coming back and driving sales.Employee management Schedule staff and manage payroll efficiently from one integrated system.Customer engagement Understand, engage, and delight your customers with built-in tools.Cash flow Take control of your sales and access to your funds in minutes.Inventory management Streamline operations, build menus, and oversee inventory with a single system.Tracking and reporting Get real-time insights and sales trends to keep track of your business.Virtual Terminal Manage your business and accept payments even when you're on-the-go.Invoicing Send professional invoices and accept online payments to get paid faster.Payment processing Accept popular forms of payment quickly and securely.Online ordering and sales Take your business online with eCommerce and restaurant online ordering solutions.Point of sale system Track sales, accept payments, and more with our all-in-one-system.Card readers and POS devices Sell in person with our fast and powerful point of sale devices. ![]()
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